Bijouterie Italienne hires a Customer Experience Coordinator !
Located in the heart of Montreal’s Little Italy, Bijouterie Italienne (www.bijouterieitalienne.com) has stood for quality and integrity for 60 years. Our values of trust and expertise drive our success. Our culture creates an atmosphere that makes our clients and employees alike feel appreciated and happy, making Bijouterie Italienne a rewarding place to work.
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A Day in the Life of our Customer Experience Coordinator:
- Act as first point of interaction with our customers by greeting them, offering a beverage, and directing them appropriately
- Actively engage with clients, providing a memorable experience for all
Assist sales efforts by determining customer needs and transitioning them to Sales team - Process all sales transactions for Sales team in POS system and create daily sales summary
- Act as a brand ambassador and keep abreast of product features, launches, and campaigns
- Receive and log all incoming packages
- Ensure that the store is neat, organized, and ready to welcome clients
Correspond with customers by phone and email to respond to a variety of requests and inquiries - Maintain ongoing calendar of client appointments
- Participate in the procedures relating to the opening and closing of the store
The Ideal Candidate:
- Minimum of 2 to 3 years of customer facing experience within
- Post-secondary education
- Strong organizational skills and attention to detail
- Fluent in English and French, spoken and written
- Strong communication and interpersonal skills
- Ability to connect with clients and build relationships
- Outgoing, enthusiastic and self-motivated
- Proficient with Microsoft Word, Excel, and Outlook
- Flexible schedule, able to work evenings and weekends
- Love for fashion and jewellery
- Experience within specialty and/or luxury retail, an asset
For more information : michael@bijouterieitalienne.com
